Job Description:

About this job

• We are hiring for a Customer Success Engineer. Analyze customer’s individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customers requests.

Roles & Responsibilities

• Providing technical support and respond for incoming queries related to HRM software (uKnowva)
• Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT 
• Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services 
• Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager