Salary: Negotiable Positions: 4 No. of Application: 6

Job Views: 46

Job Description:

 

About this job

  • We are hiring for a Customer Success Engineer. Analyze customer’s individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customers requests.

Roles & Responsibilities

  • Providing technical support and respond for incoming queries related to HRM software (uKnowva)
  • Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT 
  • Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services 
  • Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
Salary:

Negotiable

Company:

Convergence Services - HRMS

Role :

Customer Success Engineer

Role Category:

Computer and Information Technology

Location:

Vidhyavihar, India, Asia

Employment Type:

Full time

Duties:

 

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager 

Basic knowledge of SQL and EXCEL

Proper understanding of the client requirements

Understanding PHP code will be added advantage

Key Skills:

Handling Customer QueryPHP

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