Customer Success Engineer

Customer Success Engineer


2 months ago Mid Career (2+ years of experience) Education: Diploma

Salary: Rs. 240,000 Positions: 2 No. of Application: 0

Job Views: 6

Job Description:

About this job


  • We are hiring for a Customer Success Engineer. Analyze customers' individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customers requests.






    Providing technical support and respond for incoming queries related to HRM software (uKnowva)

  • Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorizing and prioritizing as per the defined TAT
  • Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
  • Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
  • Basic knowledge of SQL and EXCEL
  • Understanding PHP code will be added advantage

Rs. 240,000


Convergence Services - HRMS

Role :

Customer Success Engineer

Role Category:

Computer and Information Technology


Mumbai/Vidyavihar, India, Asia

Employment Type:

Full time




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