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Customer Success Engineer

Customer Success Engineer

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2 months ago Mid Career (2+ years of experience) Education: Diploma

Salary: Rs. 240,000 Positions: 2 No. of Application: 0

Job Views: 6

Job Description:

About this job

 

  • We are hiring for a Customer Success Engineer. Analyze customers' individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customers requests.

 

 

 

Duties


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    Providing technical support and respond for incoming queries related to HRM software (uKnowva)

  • Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorizing and prioritizing as per the defined TAT
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  • Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
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  • Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
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  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
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  • Basic knowledge of SQL and EXCEL
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  • Understanding PHP code will be added advantage
Salary:

Rs. 240,000

Company:

Convergence Services - HRMS

Role :

Customer Success Engineer

Role Category:

Computer and Information Technology

Location:

Mumbai/Vidyavihar, India, Asia

Employment Type:

Full time

Duties:

 



      

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