2 months ago Mid Career (2+ years of experience)
Salary: Rs. 240,000
No. of Application: 0
Job Views: 6
About this job
We are hiring for a Customer Success Engineer. Analyze customers' individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customers requests.
Providing technical support and respond for incoming queries related to HRM software (uKnowva)
Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorizing and prioritizing as per the defined TAT
Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager